Refund Policy

You may request a full refund within 7 days of purchase if none of the credits from that purchase have been used, reserved, transferred, or otherwise consumed. Once any purchased credits have been used, the purchase is generally non-refundable because the digital service and provider capacity have already been supplied.

You may cancel a subscription at any time through the available billing controls. Cancellation stops future renewals and normally takes effect at the end of the current paid period. Fees for a period that has already started are generally non-refundable once subscription credits or service capacity have been used.

Contact us promptly if you believe you were charged twice, charged the wrong amount, or did not receive the purchased credits because of a verified billing error. A failed generation does not automatically create a cash refund when the corresponding credits were correctly released back to your CreateForge AI balance.

Use the support details shown in your account, payment receipt, or Stripe-hosted billing page. Include the account email, payment date, amount, and a brief explanation. Do not send passwords or complete card details. Approved refunds are returned to the original payment method, and bank processing time may vary.

This policy does not limit refund, cancellation, or consumer rights that cannot be waived under applicable law. We may also grant refunds in exceptional cases at our discretion without creating an ongoing obligation to do so.